The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Miscellaneous

  • Frequently Asked Questions

    Where can I buy l.j.bamboo products?
    You can find l.j.bamboo products in finer department stores and independent children's retailers all over the country, as well as select online retailers. You can also always buy all l.j.bamboo products in our online store.The best deals are usually found online!

    What kind of strollers do l.j.bamboo diaper bags work on?
    l.j.bamboo diaper bags easily attach to almost any stroller, whether it has two separate handlebars or one long horizontal handlebar (such as on jogging strollers and most double strollers).

    How do I clean my l.j.bamboo bag?
    Our canvas and cotton twill models can be machine washed. The first thing to do is to spot clean the bag. If the canvas bag still needs additional cleaning, then it can be machine washed. Take off the shoulder strap and spray any big stains with spot remover, then wash using the regular cycle on warm/cold and hang to dry. We also recommend washing on the gently cycle, and including a few towels so that the bag isn’t by itself in the washing machine. This will balance the weight and keep the bag from banging against the side of the machine. Brocade and faux suede bags should be hand-washed and hang-dried. Always remove the bamboo handles before washing.

    Can I get a replacement strap or pad?
    If you've lost your shoulder strap or would like to get a replacement pad, please email us at ljb@ljbamboo.com.

    Does it hold all of my stuff?
    All of our bags have a wide variety of compartments and zippered pockets specially designed to carry all of the things a parent and baby needs, and they have more depth than the leading diaper bags that hook onto a stroller.

    Do you ship to Hawaii, Alaska or overseas?
    We ship to the U.S. only. There is an additional fee to ship to Hawaii and Alaska.

    Do you offer express shipping?
    Unfortunately, we do not offer express shipping. We use UPS Ground and USPS Priority Mail for our orders and the shipping time is 5-10 business days. If you absolutely need your bag asap, please email us at ljb@ljbamboo.com with the request and we will try to accommodate (additional fee may apply).

    SHIPPING & HANDLING
    We charge standard UPS ground & USPS Priority rates for shipping in the continental US. (Rates are calculated by the recipient's location). We do not ship orders internationally.

    RETURN/EXCHANGE POLICY

    If an item is damaged during shipping, please notify us immediately at ljb@ljbamboo.com

    All items purchased from www.ljbamboo.com can be returned within 14 days of delivery for an exchange or a full refund of the price of the item and must include the original receipt (less shipping charge). All Bags: must be in unused, perfect condition, with all tags and/or wraps attached.

    If you are exchanging an item, please note that shipping charges to l.j.bamboo as well as return shipping is paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by l.j.bamboo (e.g. wrong item/color).

    l.j.bamboo will only return/exchange items purchased through ljbamboo.com and a copy of your receipt is required. Items purchased through a different retailer must be returned/exchanged through that specific retailer, observing their particular return/exchange policy.

    *Please Note: Returns/exchanges are not accepted for bags with damages caused by improper care, accidents, normal wear and tear, or the natural breakdown of materials (i.e., zipper wear, Velcro wear, etc.)

    SALE ITEM POLICY
    Items purchased on sale cannot be returned or exchanged.

    PRIVACY
    We understand the sensitivity of your personal information and l.j.bamboo will not share or sell your personal information with other parties. When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting l.j.bamboo news. You may opt-out if you no longer wish to receive communications from us.

    All other personal information is used for order processing purposes and is kept private and secure.

    I'D LIKE TO CARRY YOUR BAGS IN MY STORE
    If you're a retailer and would like information on how to carry l.j.bamboo products in your store, email us at ljb@ljbamboo.com